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Terrible a and e service

Story from nhs.uk

"Terrible a and e service"

About: Queen's Hospital / Accident & emergency

Waited 3 hours when there were 3 people in a&e the nurses behind the enhanced urgent care centre were having coffee laughing while people were in pain outside. There was no one at the desk either we had to keep knocking on the window to try and speak to someone to obtain a rough timescale.

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Responses

Response from Queen's Hospital 6 years ago
Queen's Hospital

Submitted on 27/11/2017 at 06:59
Published on nhs.uk at 10:31

Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. If you would like to discuss your concerns further then, please contact the Patient Advice and Liaison Service who will discuss your concerns with you and see if there is anything they can do. They can be contacted on 01708 434 454 or by email pals@bhrhospitals.nhs.uk.

Kind Regards

Kim Perry

Divisional Nurse Acute Medicine

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