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"Can't get through on phone"

About: Princess Alexandra Hospital / Ophthalmology

Tried for whole week to get through to eye unit to find out why I've not received 6 month check up appointment. This is the 3 rd time I've had to contact them for my appointment which is meant to come out automatically. So I'm having to take time off work today to go to the unit to get my appointment. My check up is for glaucoma so it's very important I'm checked regularly.

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Responses

Response from Princess Alexandra Hospital 6 years ago
Princess Alexandra Hospital
Submitted on 20/11/2017 at 15:42
Published on nhs.uk at 16:34


Dear Ms Palmer,

I am so sorry you have had this experience and so as you have provided some details I will be passing this on to our Opthalmology Team. They can arrange an appointment for you asap considering you have had to call 3 times.

Please do let me know if you are not contacted.

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