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"Colonoscopy"

About: Bradford Royal Infirmary

I had to have a colonoscopy, which frankly terrified me, as I just can't cope with this sort of procedure.

The build up to it was made much worse for me by delays and lack of communication (it should have been done within 2 weeks of suspecting a possible problem but it actually took 6 weeks) and part of this delay was caused by admin errors.

Because of my fears, I elected to have sedation, because I simply couldn't face it without, the hospital's procedures only allow this where the patient has someone at home to provide care afterwards, and as I live alone they kindly arranged for me to be kept in hospital overnight following the procedure.

A few days before the procedure I was assessed by a staff nurse who was extremely kind, supportive and helpful, and immediately before the colonoscopy I was seen by another staff nurse who again, was brilliant in every way. The doctor and nurses who did the colonosocopy were great too, and despite my fears the actual procedure, although uncomfortable, produced almost no pain and I would like to reassure anyone reading this who is worried about it, that in my experience there is nothing to worry about.

However, the administration was chaotic and needs to be dramatically improved - poor admin inevitably creates doubt about everything else, and also creates avoidable stress.

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Responses

Response from Bradford Royal Infirmary 6 years ago
Bradford Royal Infirmary
Submitted on 05/02/2018 at 11:18
Published on nhs.uk at 12:02


Hello, and thank you for taking the time to send us this feedback. Thank you for your positive comments, and I am glad to hear that you felt well-looked after by the staff at pre-assessment, in the unit and on the ward. I have passed your comments on to them, and I am sure other patients reading about that aspect of your experience will be reassured by it, it is a procedure that people sometimes worry about beforehand.

Thank you too for drawing attention to the administrative errors you experienced, which I do apologise for, and I understand how that delay and confusion could be frustrating and upsetting.

I have also passes this on to the relevant staff to look at. If you would like to discuss this with them in any more detail please get in touch with me via this email patient.experience@bthft.nhs.uk or call me on 01274 383863. If you do call and I am not at my desk please leave me a message with a contact number and I will get back to you as soon as I can.

Please be assured we do value your feedback and take your concerns seriously.

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