This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

3 hour delay for appointment

Story from nhs.uk

"3 hour delay for appointment"

About: Queen Elizabeth I I Hospital (Welwyn Garden City)

After being sent to the QE2 by the 111 service, I was given an appointment time to be seen.

I arrived at the hospital and was told that they were running 1 hour behind.

This hour became a 3 hour delay, stretching into the early hours of the morning.

It doesn’t make sense to give people appointments, if you’re not able to make them event remotely close to the time.

Be honest, and don’t promise what you cannot deliver!

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Queen Elizabeth I I Hospital 6 years ago
Queen Elizabeth I I Hospital

Submitted on 12/11/2017 at 10:40
Published on nhs.uk on 23/02/2019 at 23:09

We’re sorry that you feel disappointed, but if you called NHS111 and we’re given an appointment then you were accessing the GP out-of-hours service that we don’t manage.

The service, which is run by Herts Urgent Care (https://hucweb.co.uk) sees patients in clinics at hospitals across the county, but are not managed by those hospital teams.

We’ve given your HUC’s website do that you can contact them directly should you wish.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k