This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

mental health trust that wiliingly cause added...

Story from nhs.uk

"mental health trust that wiliingly cause added..."

About: Leeds and York Partnership NHS Foundation Trust

This trust ignored complaints about safegaurding issues and add to distress by ignoring correspondence,stating on notes that calls should not be answered,blocking e mails at,the complaints department,blocking phone calls to trust HQ,managers that ignore complaints from myself,my daughter and my MP.CMHT that refuse requests from my GP for assessment and lied to that I would be phoned back.Calls to duty team 3 times and ignored.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Linda Rose, Head of Nursing and Patient Experience, Nursing Professions and Quality, Leeds and York Partnership NHS Trust 6 years ago
Linda Rose
Head of Nursing and Patient Experience, Nursing Professions and Quality,
Leeds and York Partnership NHS Trust

Submitted on 18/12/2017 at 12:19
Published on Care Opinion at 12:22

picture of Linda Rose

Dear Anonymous

I was really sorry to read this posting and disappointed that I haven't been able to respond in a more timely manner. I can see that this doesn't send a good message about integrity or provide confidence that the concerns you raise are being taken seriously. I do wish to apologise for the unavoidable delay and assure you that the apology is both genuine and sincere.

LYPFT wants people to feel supported and enabled to make complaints if they believe that their care and treatment has been poor.

You have raised a number of specific issues across a number of specific departments that I'm not able to give a generic response to - nor would it be my preference to respond in this way.

Please could you make contact with LYPFT's complaints manager to ensure that your concerns are directly addressed and coordinated centrally. The contact details are: complaints.lypft@nhs.net

With kind regards

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k