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"Patient and Reassuring Staff"

About: Leicester General Hospital / General surgery

(as a service user),

I went to see Mr Atul Bagul about my umbilical hernia. I am an extremely nervous patient when it comes to Doctors, hospitals, and anything that requires even a tablet to swallow. Mr Bagul was extremely patient, and so reassuring. My BP was high..but it always shoots up at the sight of hospital or surgery. He was a total gentleman, and never once made me feel petty about something that must be so routine and boring for a surgeon. The same applies to the anethesist, and also the staff carrying out the obs in recovery, especially Kim, who I was happy to chat to. I didn't get a chance to thank him, so please pass on my sincere thanks to him and his team. I stayed overnight reluctantly, and just managed a quick handshake as I scuttled out of the ward as fast as possible. The only thing that could be improved was that the after care check up felt like a tick box. 

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Responses

Response from Leicester General Hospital 6 years ago
Leicester General Hospital
Submitted on 28/11/2017 at 14:43
Published on nhs.uk at 15:31


Dear Mrs Snooze, thank you for taking the time to leave a review for Leicester General Hospital.

We fully appreciate that many of patients are nervous when they come into hospital but we are delighted to hear that your consultant and all our other staff involved were able to reassure you and your procedure went to plan.

Your comments will be circulated to the teams involved in your care and we will take on board your comment about the After Care Check Up; we apologise if you did not think this was very thorough.

We hope however you have recuperated well, kind regards Communications Team, Leicester's Hospitals.

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