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Staff go above and beyond

Posted By Ladyluck

"Staff go above and beyond"

About: University Hospital Ayr / Accident & Emergency

(as the patient),

Can't thank the staff enough at Ayr A&E department last nite for the help and care I received on my admittance with chest pain.

The staff go above and beyond their job to help calm and find out what's causing the pain. Scariest night of my life and I honestly can't thank the staff enough.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 13/11/2017 at 14:28
Published on Care Opinion at 14:44

picture of Eunice Goodwin

Dear Ladyluck,

I hope you have now had good news about your chest pain. I can only imagine how scared you must have been. I am glad you found the care to be so good and that the team managed to calm you down. Understandably, the more we get stressed and anxious, the worse our symptoms get too; it is a vicious circle isn't it?

I will be very happy to pass this to the team. It is possible the staff involved in your care will remember you (it is so recent) and I am sure your thanks will be very welcome.

I hope you are well, take care,

Eunice

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