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Lack of communication and care

Posted By Let down big time

"Lack of communication and care"

About: Gartnavel General Hospital New Stobhill Hospital / Urology

(as the patient),

Shocking service, I have now been in the urology service for 2/3 years and still no treatment. Complete lack of care or communication.

I have had to chase after appointments my condition has now deteriorated to such a degree I am very concerned that the damage might be irreversible, I have now  contacted private health care as I need to be treated now.

I wonder why I have paid national insurance all my life and when I need support it is not forthcoming. To make matters worse I have eventually been referred on to urology at Gartnavel but as they are in crisis (see mesh implant disaster for details) the waiting list is not far off a year.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 6 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 15/11/2017 at 11:54
Published on Care Opinion at 16:05

picture of Nicole McInally

Dear Let down bit time

I am sorry to read about your experience of the Urology Service and for the worry and distress that this is causing.

We would like to look into this further. I would be grateful if you could email me with your name and date of birth. My email address is Nicole.McInally@ggc.scot.nhs.uk and can you please quote the reference number: 434918.

Kind Regards

Nicole

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Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 6 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 28/11/2017 at 15:25
Published on Care Opinion at 15:30

picture of Nicole McInally

Dear Let Down Big Time

I am most sorry for the delays experienced in obtaining appointments with the Urology service. I understand that our Lead Nurse has been in contact with you recently to apologise for the delay and to offer appointments to you. I do hope that this is satisfactory but please do get back in contact if there is anything else we can do for you.

Kind Regards

Natalie Marshall

Clinical Service Manager – Surgical Specialities, North Sector

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