"Cataract removal"

Last year I paid for left eye cataract removal.

Last month I had right cataract removed at NHS Torbay hospital.

The difference in care was huge.

At Mount Stuart I waited 6+ hours in a cold cubicle with no refreshment offered and no explanation of the long delay..

After the op. I was sent home without the necessary medication because 'they had run out'.

I had to pay for this myself the following day.

My eye had problems during which I had to go to Torbay NHS for 3 scans which I was billed for.

So much for Mount Stuart promise of 'no hidden extras'

I did get them to pay the £120 for the NHS scans and the private prescription I'd had to pay for.

This though was a battle with lots of excuses and 'stonewalling'

Last month at Torbay NHS I was in and out in 3 hours.

The waiting area was bright and warm, tea and biscuits freely available.

After the operation I was given eye drops and antibiotics with full instructions.

I paid Mount Stuart £2,400 and NHS Torbay was Free.

The massive difference in care between the 2 hospitals carrying out the 2 same operations was startling..

Mount Stuart - uncaring and very poor - NHS Torbay - brilliant, caring and faultless.

Private hospitals are profitmaking business.

Having paid a hefty amount one expects superior care before, during and after an operation.

Mount Stuart failed on all counts