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"they are not doin there job they will not talk..."

this hospilt is a mess they do not keep family inform about what goin last night they move our grandchild to a place a 140 miles they did not tell us until yesterday but they new about 2 days ago they way they do they jobs is disgusting it about time something is done as they think they van do as they like they treat the family member like rubbish this is not frist time I have made a compiln about this place u all need to get your act souted out

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Responses

Response from Westlands 6 years ago
Westlands
Submitted on 17/11/2017 at 15:32
Published on nhs.uk at 16:33


We are very sorry to hear you are unhappy with our communication regarding your grandchild’s care. We take all issues surrounding patient care - including how we communicate with patients’ families - very seriously and would like to hear from you directly about the specific difficulties you experienced.

If you would be kind enough to contact our Patient Advice and Liaison Service on 01482 303966, or by emailing hnf-tr.pals@nhs.net, they will be happy to discuss your experience with you in greater detail. We encourage you to contact them at your earliest convenience and look forward to hearing from you.

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