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"Lack of empathy"

About: Bramcote Surgery

The receptionists are the best I've ever met...very kind, patient and have a caring attitude.

But one particular GP may be highly qualified but lacks empathy and I shall not see them again.

Since apparently it's difficult to get appointments with the other doctors I wonder if the other patients feel the same way about this doctor as I do ??

I have only been the once to register ...but I shall now register with another practice....although a bus ride away....will be well worth it.

It's a shame because the receptionists are so welcoming and helpful.

I was reluctant to change GP's but had to for change of address.....

I was already prescribed antidepressants from previous GP.....but no....they wanted to know how I was feeling and to explain...

So forced to rake everything up...confidential things I did not wish to talk about.....I left the surgery feeling very very depressed, disappointed and let down.

Their social skills leave a lot to be desired ...I will never see them again

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Responses

Response from Bramcote Surgery 6 years ago
Bramcote Surgery
Submitted on 07/02/2018 at 11:49
Published on nhs.uk at 13:01


Thank you for your kind words about our Reception team and I'm sorry you feel let down by the GP you saw.

If you would like to discuss in more detail, please do not hesitate to contact me on 0115 9224960.

Emma Rowe, Practice Manager

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