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Rude admin person on the phone

Posted By crushed

"Rude admin person on the phone"

About: The Walton Centre NHS Foundation Trust

(as the patient),

telephoned today to enquire about my day case admission. person I spoke to was abrupt to say the least even though i was polite.basically cut me off.

well if the axe falls on this individual's job presumably they will turn up in the private sector,well, welcome to the real world. If I spoke to a client like this I would probably be presented with my p45.

I am already threatened with dismissal for being ill and no pay of any sort while off.

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Responses

Response from Patient Experience, The Walton Centre NHS Foundation Trust 10 years ago
Patient Experience
The Walton Centre NHS Foundation Trust

Submitted on 24/09/2013 at 09:25
Published on Care Opinion at 15:02

Thank you for taking the time to post your feedback. The Walton Trust has taken a note of your comments and has given this feedback to the relevant Managers, and to take action where necessary. We are keen to develop our services and this information is helpful for us to continue to improve our patient experience. If you would like to provide us with any further information or feedback you can contact us directly at customer.careteam@thewaltoncentre.nhs.uk and on 0151 529 5530/5517/4641/6100.

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