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"Over running - too busy to listen"

About: Downing Street Group Practice

Having waited a month to see my GP , I came to discuss two problems firstly my reaction to the Clenil inhaler which I was having to use more frequently as I have developed reactions to perfume, soap, cleaning products. The inhaler made me itch and I had a rash on my arms neck and face. Second my knee which has given way several times resulting in three bad falls and I even fell in the church at my brother in laws funeral. I was told I needed a chest x-ray and a blood test and in the meantime a prescription for antihistamine.I was not told if I should stop taking the inhaler, but to come back in three weeks when they would have more time and would then discuss the knee. I went to reception to get an appointment but they were not available that far in advance I was told to try the internet.At home I looked at my forms for the chest x-ray which said I had a chronic cough I don't . I now feel that this was just a quick way to catchup on their over running . Nothing was discussed with me as to why the need for blood tests or anything else. I rang the surgery to ask about the inhaler but I was told the doctor was very busy . I do appreciate that there is a lot of pressure but, I have been left feeling that I don't count and I was wasting the doctors and my time.Having a tight chest and general feeling ill and being restricted in my everyday life by this new reactions should not be dismissed.

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Responses

Response from Downing Street Group Practice 6 years ago
Downing Street Group Practice
Submitted on 20/10/2017 at 11:38
Published on nhs.uk on 10/11/2017 at 11:26


I am sorry you felt rushed in your appointment.

Our doctors only have 10 minutes allotted to see each patient and they try very hard to deal with the problems presented with them within that timeframe.

It is very difficult to cover more than one problem in a thorough and safe way, so sometimes we do have to ask patients to re-book.

If you would like to contact me directly I would be happy to look into your clinical concerns.

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