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Care Opinion

A good bunch at Sentinel

Posted By Levinson

"A good bunch at Sentinel"

About: Sentinel Healthcare Southwest Community Interest Company / Referral & Appointment Booking Team

(as the patient),

Got a phone call from these guys to book me into a hospital. I spoke to a lad who was full of the winter bugs but had a sense of humour which was great, got me hospital appointment sorted.

Had to phone back later, ended up speaking to a girl who was also very helpful and rebooked my appointment.

I think they could do a better job answering the phone - when I called back took a while to get through.

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Responses

Response from Neil Parsons, Business Manager , Clinical Assessment and Treatment Services, Sentinel Healthcare 13 years ago
We have made a change
Neil Parsons
Business Manager , Clinical Assessment and Treatment Services,
Sentinel Healthcare

My role is to oversee the Sentinel services and ensure we provide the very best services to our patients

Submitted on 20/12/2010 at 10:11
Published on Care Opinion at 00:00

Thank you Levinson for posting your opinion.

I'm glad you had a good experiance of using our service and that you found the team very helpful.

In regard to answering the phone we have recently introduced monitoring of the call volumes in order to reduce call waiting time for patients.

We are also reveiwing our opening hours to further improve access.

Best Wishes

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