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an uncomfortable experience made...

Story from nhs.uk

"an uncomfortable experience made..."

About: Lister Hospital

What I liked

I would like to thank the staff for restoring my faith in this particular hospital and people in general - the way they dealt with me at first felt a little patronising but soon became friendly and very humorous. They couldn't have given me all the information I wanted or needed in a more professional, courteous and reassuring manner.They stayed with me during the procedure and supported me brilliantly.

Many thanks for making an uncomfortable experience a lot less unpleasant than it may have been.

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Responses

Response from Lister Hospital 13 years ago
Lister Hospital

Submitted on 09/12/2010 at 11:45
Published on nhs.uk on 16/09/2016 at 09:20

While we know that sometimes we don't get everything right for all of our patients on every occasion, your account of the care you received is actually pretty typical of what people experience when they come to our hospitals.

As they say, the proof is often in the pudding - which is why we're particularly pleased to have restored your faith in both the Lister and its staff.

In the meantime, many thanks for your feedback – our staff will enjoy reading about what you have to say about them!

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