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Lovely staff at Ayr Hospital

Posted By indigofq79

"Lovely staff at Ayr Hospital"

About: University Hospital Ayr / General Medicine

(as the patient),

I have had an appointment at the outpatients department (suite B) and received a letter asking me to let them know how my experience was so I wanted to say that I am delighted with the attention and care I have received.

I've had to go on in for scans and tests because I keep on having dizzy spells and so I am hoping to hear back from them soon to find out what's wrong.

The hospital have been extremely helpful and patient and they are so friendly. I really appreciate the attention they have given me, and I din't think anything could be improved. I saw about 4 different people all together and they were so friendly it felt like going to see a friend but in the hospital.  

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 13/11/2017 at 11:54
Published on Care Opinion at 14:04

picture of Eunice Goodwin

Dear indigofq79,

Thank you for taking time to let us know how you found your care at the Suite B which deals with Ophthalmology. This has been shared with the team and I am sure you made their Friday.

I am sorry you have not been well, hopefully you will know what it is all about soon and you can start on the road to recovery.

Best wishes,

Eunice

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