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Having such early clinical assessment really helped

Posted By BJR

"Having such early clinical assessment really helped"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency Queen Elizabeth University Hospital Glasgow / Ear, Nose & Throat (Ward 11b)

(as the patient),

Last week I was admitted as an emergency when an infection caused my throat to swell up, leaving me unable to swallow and unable to breathe properly if I wasn't sitting upright.

Accident and emergency staff at the QEUH were brilliant: the triage nurse immediately recognised my condition and the doctor and the nurse (Julie) were very caring and quickly started me on iv treatment and admitted me to ward 11b. Having never really been ill in my 52 years, I felt incredibly vulnerable and scared and having such early, expert clinical assessment and treatment laced with some humour and personality really helped.

The staff on ward 11b ( Sarah, John and the junior doctor, Holly, and the team) were all superb and the consultant, Mr Houghton, and his team were excellent and I felt safe in their hands.

'Joe- the joker fae Yoker'- the health support worker ( I think) on the ward was a master of the Glasgow patter and both entertained and helped patients on the ward and certainly brought a smile to my face.

I am home recovering now and am very grateful for the care and expert attention of all the staff.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 6 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 15/11/2017 at 11:38
Published on Care Opinion at 16:05

picture of Nicole McInally

Dear BJR

Thank you for sharing your experience on Care Opinion.

This must have been a very distressing and scary time for you. However, I am glad to read about the care you received from the staff in Accident and Emergency and Ward 11B.

I am delighted to read about ‘Joe – the Joker Fae Yoker’, as they say ‘laughter is the best medicine’.

I will make sure we share your comments with the staff.

I hope you are recovering well.

Best wishes

Nicole

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