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"Appalling care at RMC and EPU"

About: St Mary's Birth centre

The way the recurrent miscarriage clinic (RMC) and early pregnancy unit (EPU) is run is so backwards. The last place you want to be sat in is a room full of pregnant women when you've had 5 miscarriages. And vice versa. They are in theory meant to run the clinics on different days but invariably it clashes with women who are pregnant. The fact emergency gynaecology is in the same room is also so insensitive. I remember my first miscarriage at 12 weeks I had to go to the emergency gynaecology to be seen immediately and arrange a d&c and whilst sitting there in tears I was surrounded by pregnant women. It's highly inappropriate and insensitive. The staff are cold and callous and not very professional. They take bloods at the RMC and when they find them normal they leave you to miscarry over and over with no further followup with the doctor. 5 miscarriages isn't just "bad luck" and any hope a woman has of having a doctor that cares enough to walk that journey with you and help you vanishes when you realise their apathy and the fact they won't see you again until you're pregnant. Which is hardly the point when you can't stay pregnant! It totally defeats the purpose of seeing their clinic.

I've recently moved to the antenatal department and they're no better. Getting anything arranged is virtually impossible as no one takes ownership and books scans etc. And trying to call them is equally as impossible as no one ever answers the phone, which just rings and rings. (And yes, I do have the right number.)

Overall I wouldn't recommend this trust AT all. I'm seriously considering moving to another hospital.

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Responses

Response from St Mary's Hospital 6 years ago
St Mary's Hospital
Submitted on 10/11/2017 at 17:47
Published on nhs.uk at 18:34


Dear reviewer,

We are very sorry to hear about your experience, this must have been very upsetting for you.

We have spoken to the Head of Midwifery Services at Leicester's Hospitals, and the team leader for the St Mary's Birthing Centre in Melton, who have confirmed we do not have RMC or EPU facilities at the birthing centre. We think you may have posted this comment on the wrong trust's page, but if that is not the case and you are referring to services at University Hospitals of Leicester NHS Trust, please send details to communications@uhl-tr.nhs.uk so we can look into this further for you.

Kind regards

Communications Team

Leicester's Hospitals

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