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Discharge oversight

Posted By Deennee

"Discharge oversight"

About: Royal Infirmary of Edinburgh at Little France / Acute Medical Unit

(as a service user),

My dad was admitted to A&E as a precautionary measure with a possible stroke. His bloods were taken on first admission and passed on down the queue to wait to see a doctor. 

He was discharged from hospital with the tube still in his arm- not noticed by a family member until 3 days later. We are shocked this wasn't removed prior to him being discharged. 

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Responses

Response from Jennifer Blair, NHS Lothian 6 years ago
Jennifer Blair
NHS Lothian

Submitted on 10/11/2017 at 14:36
Published on Care Opinion at 15:44

Dear Deennee,

Thank you for getting in contact via Care Opinion.

I was very sorry to hear about your Fathers situation.

I would be grateful if you or your Father could contact us by the means below to provide us with additional information, so we can look into this further, and to ensure he has had it removed by a health care professional.

We are contactable on:

Email: feedback@nhslothian.scot.nhs.uk

Telephone: 0131 536 3370 weekdays 9am-4pm

I look forward to hearing from you.

Kind regards

Jenny

Patient Experience Team

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Response from Gareth Clinkscale, Clinical Service Manager, Acute & Emergency Medicine, NHS Lothian 6 years ago
Gareth Clinkscale
Clinical Service Manager, Acute & Emergency Medicine,
NHS Lothian

Submitted on 13/11/2017 at 16:25
Published on Care Opinion at 21:08

Dear Deennee,

Thank you very much for getting touch to share your feedback. I am so sorry to hear about your dad's experience. I imagine it must have been quite worrying for you all when you discovered this, after your dad being home from hospital for 3 days.

As Jenny has said, we would be really keen to investigate this further for you, please do get in touch with the Patient Experience Team so we can arrange this.

Kind Regards

Gareth

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