"Not what I would have expected from a UK..."
About: Northern General Hospital Northern General Hospital Sheffield S5 7AU
Posted via nhs.uk
What I liked
The treatment I received in trauma and then A & E was excellent. All the staff were caring and fully explained what was happening. They apologised for any delays and I was treated with respect. I felt I was being given a decision as to how my injury should be treated.
What could be improved
The staff on H4 did not appear to have any organisation. The ward itself was clean, but the toilet wasnt and the washing area dirty. The staff nurses were great but far too busy, whereas the orderlies were in total disarray. They never seemed to complete a task - they would strip beds but 2 hours later I had to ask for clean sheets to be put back on. Most of the patients on my ward were elderly and I witnessed buzzers being unanswered resulting in the patients messing themselves. An orderly turned off my buzzer, which I had used as I was in pain, saying she would get a nurse, moving the buzzer out of reach. It was 30 minutes before I got help! In my opinion, no one person had overall control, and therefore the ward and staff were disengaged.