"very patronising and rude"

well what can I say about Hama medical centre?? everytime I have visited with my son with genuine concerns for his health I have been patronised and had comments made about being a first time mum and being paranoid and wasting their time. We had issues with his stomach since he was weaned of breast milk at almost 3 weeks old. We repeatedly went to the doctors about this and to be told that they don't deal with these things (assuming allergies) and referred us. it took us till he was 5 months old to get him diagnosed with cmpa and then took another month for him to have the correct milk and medication prescribed. I just find the service very cold and impersonal and they make a new mum feel even more rubbish by making her feel like she is being paranoid when she has genuine concerns. We have had multiple issues getting his final jabs booked in and at 16 months he is still waiting on some! Regarding myself I arranged an appointment for myself at the start of the year which was cancelled a total of 4 times due to unforeseen circumstances. I am still waiting on booking in again and have avoided doing so as I just feel like I will be fobbed off again. currently looking at an alternative GP practice. The reception staff however are lovely and I can't fault them. I do think this practice needs to invest in more GP's working there as 2 just aren't sufficient and when you want to see someone else there is no option to do so sadly.