This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Started off ok but overall not too good

Story from nhs.uk

"Started off ok but overall not too good"

About: Maidstone and Tunbridge Wells NHS Trust

I arrived in A&E at about 7.30 am and after being assessed by a doctor was sent to the SAU to await further investigation., I eventually ended up having a ct scan late in the evening before ending up in Ward 11. While I was there the quality of nursing was very good but although I could not appreciate any of it, I got the impression that the food on offer was not of any quality.. My main complaint concerns the discharge and aftercare. Having received the discharge papers soon after 10 am on Saturday morning a request was sent to the pharmacy for medication that I would take home with me.. My wife arrived shortly after 2.00pm at which time I was asked if I could wait in the day room because another patient was coming into my room.. I and my wife complained about the length of time it was taking to have a few pills brought up from the pharmacy. We eventually left the hospital at 3.00pm This is very poor management . Even worse is the fact that I had been told that I must have. a further x-ray within a week and it would be arranged,

I have just found out that I have been offered this on November 20th., that is not acceptable.

My impression is that it is not a shortage of staff that is the problem more one of organization and sensible working practices.It would also make sense to have a more caring view upon relatives and carers of patients.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Maidstone and Tunbridge Wells NHS Trust 6 years ago
Maidstone and Tunbridge Wells NHS Trust

Submitted on 07/11/2017 at 15:30
Published on nhs.uk at 16:32

Thanks for leaving a review following your recent stay on Ward 11.

We're pleased that you received a good standard of nursing care, but are sorry that you didn't have a good impression of the meal quality.

As you'll appreciate, the pharmacy department is responsible for the management of medication across the entire Trust.

We aim to have all take home medication dispensed within four hours and it does seem that it took a little longer in your case.

We're sorry that when you were told you were fit to be discharged, the next steps were not explained to you so that you knew what to expect.

Work is underway on revising and updating our patient information leaflet on discharge to help patients understand the process.

We'd also like to apologise that there appears to have been a delay in arranging the x-ray you refer to.

If you would like us to look into this and provide more detailed feedback, please contact the Patient Advice and Liaison Service (PALS) team on 01892 632953 or email mtw-tr.palsoffice@nhs.net, where a member of staff will be happy to help.

Kind regards, The PALS Team.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k