"Poor service and ignorant staff"

My 10 year old daughter had a blood test here and had such poor service they did not give her numbing cream so rebooked at Halstead hospital and because we were 5 minutes late on the Monday refused to see her even though I had to phone doctors to get numbing cream then had to rebook an appointment on the same day through the doctors as they then stated they don’t book appointments even though they did on Friday. Turned up later that day and nurse was rude to myself and my daughter clearly receptionist had discussed not booking my daughter in ???? Very bad service and even made my daughter feel uneasy with there grumpy attitudes would not recommend this awful place