"Rude & unhelpful"

I was greeted by a receptionist to whom I had to repeat everything at least twice and listen to them sniggering and stumbling over their words. Computers must be an entirely new concept to the receptionist as basic operation of the mouse and keyboard seemed to elude them. Then the receptionist sniggered at more of the typos they were making.

When seeing the nurse I again had to repeat everything twice. I was treated as though I was wasting time and spoken to in an accusatory manner. The nurse made a couple of basic assessments seemed hung up on something basic that was clearly not true.

The nurse suggested I go to A&E as I had the audacity to not be aware that x-ray closes at 5pm.

(This information is not easy to find on the website, it is hidden in a live wait times carousel that gives no indication it is a carousel and the 'Facilities' tab is blank and hasn't been updated for almost 6 years at time of writing.)

At A&E I was treated and out of the door in 30 minutes. The receptionist was helpful, the nurse was great, observant and kind and the x-ray was quick & efficient. The difference is startling.

If it wasn't for all at A&E being so good I wouldn't have written these negative comments but when the staff at Ilkeston are so far behind it needs to be highlighted.