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Not getting answers

Posted By ejc

"Not getting answers"

About: Royal Cornwall Hospital (Treliske) / Older people's healthcare

(as a relative),

I can get no information whatsoever, The same thing is repeated over an over again!

I am told no one is to blame when a elderly woman fit to be released 4 weeks ago desperate to come home is unable to as after care has not been arranged.

She has now been in Hospital for 8 WEEKS.

I am now very annoyed.

Will start action and escalate it every day to see what happens.

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Responses

Response from Royal Cornwall Hospitals NHS Trust 6 years ago
Royal Cornwall Hospitals NHS Trust

Submitted on 10/11/2017 at 16:10
Published on Care Opinion at 16:17

Dear ejc

Thank you for taking the time to post your feedback on here, I am sorry that you are experiencing poor communication and delays and we would like to look in to this further for you. If you would be happy for us to do so or if there are any other concerns we can help resolve for you, please contact our Patient and Family Experience Team on 01872 252793, leave a voicemail with your details and one of our Complaints Officers will get back to you. Alternatively you can email the team at rcht.patientexperience@nhs.net.

Thank you again for posting your valuable feedback and I am sorry again for any distress you may have experienced.

With kind regards

Michaela Brewer, Patient Experience Coordinator

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