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Very poor care as a diabetic having a colonoscopy

Story from nhs.uk

"Very poor care as a diabetic having a colonoscopy"

About: Spire Cheshire Hospital

The directions for my preparation were very poor and didnt contain the supplies I needed.

On the ward the staff didnt have an operating blood test kit and had poor knowledge of Diabetes.

I wasn't kept informed of the waiting time for my procedure despite being very anxious about going 'hypo'.

The theatre staff, surgeon and procedure were all very good.

Communication other than in theatre was all very poor.

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Responses

Response from Spire Cheshire Hospital 6 years ago
Spire Cheshire Hospital

Submitted on 20/11/2017 at 13:01
Published on nhs.uk at 14:33

We are very sorry to hear that you feel you have not received the high standard of service we always aim to deliver. Listening to and acting on feedback is important to us and have a thorough process for considering any complaint we receive and look upon it as an opportunity to identify how we might improve our service.

We would like the opportunity to address the issues you have raised, so if you would like to contact me on 01925 215 004 we can investigate what has happened.

Kind regards,

Sian Davies,

Governance Administrator

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