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"Excellent care in acute receiving unit"

About: Queen Elizabeth University Hospital Glasgow

(as the patient),

I was admitted to ARU 5 with acute abdominal pain earlier this year.  The care I received while there was second to none. 

From the lovely domestic who cleaned my room, the porters who took me for scans, to the the nursing staff in the ward, everyone was so friendly and helpful.  I've no doubt the nurses were very busy, but nothing ever seemed too much trouble. 

It turned out all my health problems were being caused by coeliac disease, and again, the staff were wonderful dealing with the new dietary restrictions this diagnosis suddenly imposed.  The catering staff went out of their way to find things for me to eat while waiting for more gluten-free food to be delivered.  I was then very impressed with the gluten-free options which were provided.

As a nurse myself, I know how challenging it is to provide top-notch care in today's very busy service.  I would like to thank all the staff of ARU 5 for caring for me so well.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 6 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 08/11/2017 at 09:43
Published on Care Opinion at 16:00


picture of Nicole McInally

Dear Cat82

Thank you for taking the time to post on Care Opinion.

I am delighted to read that the care you received in the Acute Receiving Unit was ‘second to none’.

I will make sure that we share your post with the staff in the Acute Receiving Unit. I will also share your comments about the catering staff and the gluten-free options with my colleagues in Facilities.

Best wishes

Nicole

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