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"No discharge advice given"

About: Norfolk & Norwich University Hospital

Having been admitted from A & E with suspected appendicitis on 27/10/17 I was taken for keyhole surgery just before midnight on the same day. I returned to Docking Ward at 3.00am. Later that day (Saturday 28/10/17) I was informed that my blood test results were fine and I could go home. There was no pressure on me to leave and I had the option to stay if I chose. I decided to go home and left the ward at about 4 that afternoon. Initially I was told I was not to leave without a discharge letter, then was told it would be posted and,to date(2/11/17) still haven’t received one. In the event that things did not run smoothly once home I have no idea who I should have contacted, the ward, back through A & E? I visited my surgery today for a prescription and asked their advice about dressings and when they looked on their system they had no discharge info either.

I could not fault the staff who cared for me, everybody throughout my short stay were lovely but am not impressed with discharge arrangements.

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Responses

Response from Sarah Eastwood, PALS Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 6 years ago
Sarah Eastwood
PALS Manager,
Norfolk and Norwich University Hospitals NHS Foundation Trust
Submitted on 15/11/2017 at 13:08
Published on Care Opinion at 16:14


Dear Patient

Thank you for the comments you have made about the discharge arrangements from hospital. I am sorry to read your concerns but pleased to read that you received good care during your admission. Please contact me at pals@nnuh.nhs.uk if the matter remains unresolved. Please be assured I will share your feedback with senior staff in the hospital.

With kind regards

Sarah Eastwood, PALS Manager

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