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"Attended Stroke Clinic"

About: Eastbourne District General Hospital

Having had a stroke in June of this year, I attended the Stroke Clinic at the DGH for the first time since then on Tuesday 31/10/17 and the experience was disappointing! I did not have to wait long to be called, but when I saw the doctor I found them unhelpful, rude and dismissive. They did not want to answer any questions/concerns I had, told me the residual symptoms I still had were nothing to do with the stroke even though these same initial symptoms I had when I was diagnosed with a stroke. They had not read my medical notes, getting the date of my stroke wrong by 10 years!!! We were hoping for some reassurance from them but all we got was the feeling we were wasting their time and ours. No bedside manner whatsoever and explained the high bp reading I had as effectively 'white coat' syndrome without checking it again. I hope this is fed back to the department concerned so any training issues can addressed as my experience this week is clearly not a one off occurrence given that another similar review on this doctor is posted on the web site from 4 weeks ago.

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Responses

Response from Eastbourne District General Hospital 6 years ago
Eastbourne District General Hospital
Submitted on 10/11/2017 at 08:48
Published on nhs.uk on 11/11/2017 at 03:19


We're deeply concerned to read your posting about your recent consultation at the Stroke clinic, Eastbourne DGH.

As a trust, we are committed to delivering high quality care, however, it's clear from your feedback that your experience was poor, and we're disappointed to read this.

We would like an opportunity to speak to you so that we can investigate what happened in more detail, and apologise to you in person.

If you would like to do this, please contact our Patient Advice & Liaison Service (PALS). PALS are a confidential service who will gather more information from you, and liaise with the stroke services manager.

They can be contacted on 01323 435886 or by email at:esh-tr.PALSE@nhs.net.

Please be assured that we take your concerns seriously, and in the first instance have shared your posting with the service manager to act upon.

We hope to hear from you at your earliest convenience.

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