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Abysmal communication.

Story from nhs.uk

"Abysmal communication."

About: Ealing Hospital / Cardiology

I have been visiting cardiology since 17 th July and the final test was the 16 th October.. Attempting to ascertain what the hell is wrong would be easier for me to fly to Mars and back. Several visits to Hospital being pushed from pillar to post upstairs downstairs and still nothing. Pals have even been involved. I did receive a phone call from consultant after Pals intervention but nothing since . Two visits to GP who seems unable to obtain a result from cardiology. Why are my results classified?? Could somebody tell me what the hell is going wrong. This has exacerbated my health . Additionally I explained to the staff at reception I was going overseas and had problems with travel insurance and could somebody get back to me. I was promised a result last week but ditto.

Additionally the ratings do not reflect an outpatient visit.

Roger

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Responses

Response from Pamela Mellor, Patient Relations Manager, London North West University Healthcare NHS Trust 6 years ago
Pamela Mellor
Patient Relations Manager,
London North West University Healthcare NHS Trust

Submitted on 03/11/2017 at 15:22
Published on Care Opinion at 15:24

Dear Roger

Thank you for your feedback about the difficulties you have been experiencing with the Cardiology team. I am very sorry for the frustration that has been caused due to the lac of communication from the Cardiology team.

I appreciate that you have contacted the PALS team before regarding this but they would be happy to speak to you again to try and gain a resolution to your concerns. Please do therefore contact the PALS team at Ealing Hospital on 020 8967 5653 or by email at LNWH-tr.EhPALS@nhs.net

Thank you again for taking the time to let us know of your concerns.

Kind regards

Peter Hare

Patient Liaison Manager

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