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My son was a patient. Although we were...

Story from nhs.uk

"My son was a patient. Although we were..."

About: The Maidstone Hospital

What I liked

My son was a patient. Although we were upset and frustrated at the length of time it took to get him to the point of an investigative procedure, we were impressed with the staff and their total devotion and commitment to the job. The dictates of finance and targets are all too obvious but Maidstone Hospital should be proud and supportive of their wonderful doctors and nursing staff.

What could be improved

We had to wait too long for an investigative procedure, my son was so ill I don't know how they could have let things go on so long.

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Responses

Response from The Maidstone Hospital 11 years ago
The Maidstone Hospital

Submitted on 14/03/2013 at 14:23
Published on nhs.uk on 15/03/2013 at 04:17

We would like to thank you for taking the time to comment on your experiences at the Maidstone Hospital. All comments are passed on directly to the appropriate manager of the department concerned for them to learn from and improve their services. If you require any assistance in the future, please do not hesitate to contact mtwpals@nhs.net or call them on 01622 224960. Kind regards Maidstone & Tunbridge Wells NHS Trust (SG)

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