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"Still waiting"

About: Southend Hospital / Ophthalmology

after having laser surgery in june this year which went very well, i have recently been back in hospital with other problems which has had a effect on my eyes again, so was advised to chase up my follow up appointment from the eye surgery . So, after leaving 4 messages and numerous conversations with appointments staff i am still waiting for someone to contact me .

i know it may come across as a trivial thing but it is making me anxious .

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Responses

Response from Southend Hospital 6 years ago
Southend Hospital
Submitted on 26/01/2018 at 11:31
Published on nhs.uk at 13:09


Dear Sir or Madam,

Thank you for your post and we are extremely sorry to hear of the issues you have had obtaining an appointment.

Unfortunately without personal, identifiable information we are unable to look at individual cases via this site but we suggest you contact our PALS team who you can discuss this with and they can advise on your next steps if this matter has not been resolved.

pals@southend.nhs.uk or call 01702 385333 Monday - Friday 8:30am – 4:30pm.

Wishing you well for the future.

Regards

Patient Experience Team

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