"Treated with respect and overall a very..."

What I liked

My appointments were with the BHI both pre-assessment and day case angiogram. On both days I was treated with respect and found the staff courteous anhd well informed. My appointments were carried out on time and efficiently with me being kept informed at all stages despite my natural anixety and fear of the unknown. The facilities werte modern, clean, warm and well ventilated.

What could be improved

The waiting area in the Day Case unit could have more seating as people were required to initially stand on arrival until patients were moved through to the unit. Maybe the day I went was extra busy.

Anything else?

Whilst to be expected of an inner city hospital parking was non-existant however the "drop off and collectiuon areas" were shared with ambulances causing some confusion as to whether the driver was in the correct area. Maybe two of the bays could be designated "drop off" and not ambulance bays?