This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Fertility."

About: Addison House - Haque Practice

Went in as I was referred to Herts and Essex fertility clinic from a private doctor in London as I have PCOS, had a miscarriage and was referred to store eggs and do IVF in the future.

London doctor sent letters to both Herts and Essex fertility clinic and my GP at Addison House, fertility clinic got in touch quickly (in January), Addison House GP didn't read the letter until April, delaying my treatment. Wouldn't give the fertility clinic any information about me without permission from me, so instead of making a phone call to get my permission, they gave me an appointment. An 18 day wait just to give them permission and consent to talk to the fertility clinic! Ridiculous.

Also didn't let me know for 3/4 months that something was wrong with my blood tests, that I had done in early 2016, which required me to take medication.

Communication, waiting times and answer machine is ridiculous.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Addison House - Haque Practice 6 years ago
Addison House - Haque Practice
Submitted on 02/08/2017 at 18:07
Published on nhs.uk on 02/11/2017 at 17:06


Thank you for your feedback.

We are sorry to hear of your experience with Addison House Surgery.

Patient confidentiality is a core concept of our routine practice.

Prompt access to correspondence and results is actively encouraged and promoted via Patient Online registration -

https://systmonline.tpp-uk.com/2/RequestOnlineServiceAccess

This also gives you the opportunity of direct electronic contact with clinicians of your choice.

Please liaise with the Practice Manager towards addressing any more concerns you may have.

Thank you.

Practice Manager, Addison House Surgery

01279 621900

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k