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First and last delivery here! No respect for...

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"First and last delivery here! No respect for..."

About: Heartlands Hospital / Maternity

This was out first child and I'm happy to say we will never be using this maternity suite ever again. We were offered no support at all even though this was our first baby. No advice given at all. The care in the delivery suite is fantastic and hats off to the team there: such a lovely bunch but here it is horrendous. My wife had an emergency c-section and was made to stand up a few hours after the operation, which resulted in heavy bleeding! She was shouted at and intimidated by one particular nurse who told her that if she didn't change babies nappy no one would do it for her. She was basically accused of being a bad mother even though she had just come out of having major abdominal surgery a few hours earlier.

My wife was scared to buzz for help because when she did she was made to feel like an inconvenience and someone seeking attention. They were swift to discharge her. Her stupidly early discharge resulted in her having complications. When she went back to hospital they were amazed that she was discharged so soon and even said that she should never have been discharged. The nursing team all seem to contradict each other and you get contradictory advice every time you are seen.

Please avoid this unit at all costs. Mothers and newborn's do not deserve to be degraded like this.

One member of staff who stood out as being fantastic was onemidwife. Their genuine empathy and taking the time to explain things stood out.

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Responses

Response from Heartlands Hospital 6 years ago
Heartlands Hospital

Submitted on 07/11/2017 at 16:23
Published on nhs.uk at 17:31

Dear Anonymous,

Thank you for taking the time to post your comments, regarding your wife’s admission to the Maternity Unit at Heartlands Hospital.

Firstly may I congratulate you and your wife on the birth of your baby.

I am very sorry to read your comments and I am very saddened to learn of your experience.

If you would be willing to provide further details of the particular ward, together with your wife’s name, address and date of birth, as a Trust, we would welcome the opportunity to review her care.

You can do this by contacting a member of the Patient Services Team on 0121 424 0808, or you can email your concerns to bhs-tr.Complaints-ConcernsandCompliments@nhs.net, we can then take the necessary action.

If you do contact our team, can I please ask you to advise the member of staff that you are responding to your NHS Choices Posting.

Having forwarded your posting to the Senior Management Team for our Maternity Services, the Deputy Division Director was disappointed to read your feedback and your wife’s experience on the postnatal ward.

The Deputy Division Director is grateful to you, for taking the time to provide your comments and is pleased that your wife had a positive experience on the delivery suite.

The team take all feedback seriously and your posting will be shared with the staff, so that they can strive to ensure that they provide excellent care to all their patients.

Once again, thank you for your posting.

All patient feedback is important to us, whether it is negative or positive, as this helps the Trust to improve our services and make changes where necessary.

We continually strive to improve our service for all patient’s and visitors.

Yours sincerely

Jenny Langham

Patient Services Officer

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