"I was told that the waiting list was 4..."

What could be improved

I was told that the waiting list was 4 to 6 weeks. I then rang the appointment telephone number for two days but always got the answer machine and no returned calls. When I tried another number and got through I was told that the wait was 10 weeks. This is just before I get married and am not happy with the service provided. It has cost me for several phone calls which could have easily been sorted out by e mail.