"(Comment received via letter to the..."

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(Comment received via letter to the Trust and published with permission of the author)

I was recently in a road traffic accident where I sustained a head injury and was later taken to Heartlands Hospital. I arrived at the Accident & Emergency department were I was seen by various members of staff who were concerned about the bleeding from my head as i am warfarin tablets. I wish to thank all the doctors and nurses who worked well together in making my experience less frightening in such traumatic circumstances.

The NHS often receives bad press, which is why I felt I had to write for you to praise your staff involved in treating me with dignity and respect, consdering the fact that I am a 'vulnerable adult' at the age of 79!