"Upon arrival by Ambulance I was shocked..."

About: Norfolk & Norwich University Hospital

What could be improved

Upon arrival by Ambulance I was shocked and disgusted when the Ambulance door opened in the middle of the night to have clouds of smoke waft in. I looked as the Paramedics took me into the A&E department and there were a number of hospital staff in uniforms, I could see Porters and Nursing Staff puffing away and allowing their noxious fumes to pollute all who arrive in this manner.

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Response from Norfolk & Norwich University Hospital

Sorry to hear about the staff smoking in the ambulance bay. We'll follow this up with the A&E team.