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"lost medical documentation"

About: Northwick Park Hospital

Overall, I am not very pleased with the majority of the events that I endured whilst in Northwick Park Hospital. I was an inpatient for a week 17th-27th of August, I have been diagnosed with ulcerated Colitis which means my condition is dependent on certain foods/drinks and periods of stress my bowl becomes inflamed and is very painful.

During my week I called "the difficult patient" by a doctor which I didn't find amusing as I was in a great deal of pain, I was left for two hours unable to move as I was left attached to an ECG monitor after readings had been taken. I needed t go to the bathroom during this time and was unable to take the monitor off myself due to being so weak, during this time staff did see me and when I tried to tell them I wanted to move I was ignored.

Finally, when I came to the hospital I had medical records from America which Northwick Park have now "misplaced" lost. My American medical insurance company has stated, if I do not find my medical records they gave me I have to pay for all of my treatment whilst I was in America amounting to $24,000+. I have since contacted my Doctors secretary urging how important this issue is.

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Responses

Response from Sue Fenwick Elliott, Head of Patient Experience, London North West University Healthcare NHS Trust 6 years ago
Sue Fenwick Elliott
Head of Patient Experience,
London North West University Healthcare NHS Trust
Submitted on 02/11/2017 at 12:21
Published on Care Opinion at 13:35


I am very sorry to read this.

Please contact our PALS team on 0208 869 5118 or LNWH-tr.PALS@nhs.net and they will do their very best to help. We can't see who you are or identify the ward and team from this website.

Thank you for taking the time to let us know. I hope we can resolve this for you and you can focus on getting better.

Best wishes

Sue

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