"Dont expect a hotel stay but..."

What could be improved

Dont expect a hotel stay but communication is lacking between patients and staff, basic care should be provided, i felt a nuisance just asking for a drink of water, the elderly night care assistant (who moaned for england about how much work she had to do) when asked for a drink of water said"your not my Patient" i then said well who is _dont know she replied when i said i had not water to take my tablets -it not my problem she replied,i have enough to do. i then got out of bed to go myself to the water cooler (although being told by doctor not to ) this was empty, the carer was there who had saidim not her patient and when i said oh its empty she said yes i can see that and proceeded to carry on doing what she was doing, shame on her what an attitude! being upset i went to bed without the water athough i hadnt taken my tablets and being told i was dehydrated i tried to go to sleep, i left it until 1-45 and then felt i had to have water ,went again to the water cooler-still empty, the carer that had refused to get me a drink said go back to bed i will bring you one, she appeared 1 hour later with a small cup of water, truthfully ill or not i was ready to walk out and go home but i new i was probably going in the morning so i stayed. i was told by the consultant i could go at 9pm and when i asked if i could now eat he said yes ( i had no food for 36hrs ) but was told by the nurse you will have to wait till lunch ,breakfast was over! i was finaly told to leave at 4.15 just waiting for pain killers and a letter stating why i was taken in . i will not be going to kings mill again for further treatment ,nothings changed its a brand new building but if you havent got the caring staff that means nothing , if the staff are disgrunted about there jobs they should find alternative employment,all i heard was the staff moaning about how much they had to do .I sugest you give patient a satisfaction form to be posted back,then you would get a true picture for patients!