"All the staff were polite, friendly and..."

About: Guy's Hospital

What I liked

All the staff were polite, friendly and professional. I had a tooth extracted and the whole process was well explained to me, including advice about how to prevent infection after I left the hospital. The process was largely efficient.

What could be improved

When I came in for my initial consultation I was not informed by the receptionist that I needed to complete a medical form, meaning the dentist seeing me had to complete the form during the appointment. The receptionist should have known I needed to complete the form and told me so.

Anything else?

Great views from the 23rd floor!

Story from NHS Choices

Responses

Response from Guy's Hospital

It's great to hear that you had a good visit - our apologies that it was slightly marred by the issue with your form. We will remind staff of the need to get this right so that time is not wasted.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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