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"Excellent, attentive staff"

About: Victoria Infirmary / Trauma & orthopaedics

(as the patient),

I was in the Victoria Infirmary for a knee operation in the Day surgery dept. 

I just want it noted that I was dealt with on the day by a few members of staff whom were all excellent and very attentive.  However there was a guy by the name of Danny and I thought he was superb with me and I heard him with other patients around the ward and he couldn’t have done more for any of the patients. 

He had great rapport, worked tirelessly and nothing seemed to be a chore for him and had a great attitude and a credit to the NHS. 

I work in the service industry myself and unfortunately we too often hear too many bad stories, and I left the hospital thinking I had to say something as the guy was 1st class. 

If you could ensure my comments are passed on to his superiors, that would be much appreciated.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 6 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 08/11/2017 at 08:48
Published on Care Opinion at 15:55


picture of Nicole McInally

Dear zulubh95

Thank you for sharing you story on Care Opinion.

I am delighted to read about the care you received at the Day Surgery Unit. I will make sure that we share you story with Danny and the rest of the staff. and I am sure they will appreciate your kind words.

I wish you a speedy recovery.

Kind Regards

Nicole

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