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I have been on hold for 1 hr

Story from nhs.uk

"I have been on hold for 1 hr"

About: Moorfields Eye Hospital (City Road Campus)

After just phoning to find out some details of our daughters operation which was scheduled for Dec I have just been told that it was cancelled on the 10th Oct. At what point were you going to inform us that it was cancelled?

I have been trying to find out why it has been cancelled and have been on hold for over an hour now and 45 mins in the number 1 position. It's now 5.20 so I'm guessing they've gone home now.

I would appreciate an email back as soon as possible to explain why it has been cancelled.

We had arranged childcare for Dec for our other child .booking train tickets in advance at over £100 to try and save money.

Hosp No 2413773

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Responses

Response from Moorfields Eye Hospital (City Road Campus) 6 years ago
Moorfields Eye Hospital (City Road Campus)

Submitted on 16/11/2017 at 19:17
Published on nhs.uk at 20:31

Please accept our apologies for not responding to your post sooner. However,

I understand that your post was forwarded to our paediatric team who contacted you and managed to resolve your issue the same day.

We are sorry that you had the frustration of not being able to get through to whom you needed to and that you had to resort going through this channel to get a resolution.

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