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Poor bedside manner, advice and knowledge

Story from nhs.uk

"Poor bedside manner, advice and knowledge"

About: Rustlings Road Medical Centre

I've twice had to pay to go private off the back of the doctors poor diagnosis. I've been insulted and offended to the point I reported it to the surgery manager, who advised I had grounds to take it further. I'm not there for that, just my health and well being, one doctor is good, the others are terribly poor.

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Responses

Response from Rustlings Road Medical Centre 6 years ago
Rustlings Road Medical Centre

Submitted on 29/09/2017 at 19:51
Published on nhs.uk on 30/10/2017 at 14:46

Thank you taking the time to feedback on your experience at Rustlings Road Surgery, all feedback both good and bad is essential to ensuring we provide our patients with the best possible care and make improvements where needed.

I am very sorry if you have been unhappy with the care you have received, it sounds like we have already discussed this and I have already made you aware of our formal complaints procedure, but I would be more than happy to discuss this again if you would find this helpful. Please telephone the surgery if you would like to arrange this.

Kind regards

Annie Stones

Practice Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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