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The staff deserve 10/10

Posted By lepushh49

"The staff deserve 10/10"

About: WestMARC (West of Scotland Mobility and Rehabilitation Centre)

(as the patient),

I had an amputation in 2012 and a second one in 2015 with regular appointments in between and since. I have had excellent care throughout, last week I  went to see the clinic as I was having a few niggles  with my stump.

Barbara and her team have been professional at all times. The clinics are always busy and you need to be prepared to wait because of the high demand for their service but the waiting is worthwhile. The advice I have been given has always been right, even if it was not what I wanted to hear.They all know their stuff. I cannot see how anyone could complain about them. 

I should also add that the receptionists and support staff are always very pleasant, their attitude and demeanour is lovely.

The whole lot of them deserve 10/10

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Responses

Response from Heather Richardson, Interim General Manager, Emergency & Acute Medicine, NHS Greater Glasgow & Clyde 6 years ago
Heather Richardson
Interim General Manager, Emergency & Acute Medicine,
NHS Greater Glasgow & Clyde

Submitted on 31/10/2017 at 16:29
Published on Care Opinion at 16:35

Dear lepushh49,

Thank you very much for taking the time to post your story on Care Opinion. I am delighted to read that you have found the service professional, informative and the teams supportive and helpful.

I will make sure that I send your feed back to all the teams you have mentioned which will bolster them for the demand that their expertise generate.

Kind regards

Heather McIntosh

Operational Services Manager

WestMARC

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