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Everything was fully explained

Posted By killie

"Everything was fully explained"

About: Crosshouse Hospital / Audiology

(as the patient),

On a recent appointment to the audiology department to get a hearing check I found your staff to be very helpful.

Everything was fully explained and the hearing check itself was done in a very professional way.

I hear (pardon the pun) all the time negative comments about the state of our NHS but I personally have always been treated well.   

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 31/10/2017 at 13:24
Published on Care Opinion at 16:42

picture of Eunice Goodwin

Dear killie,

Thank you for taking time to share this with us. I will happily pass this to the Audiology team.

As a healthcare professional for many years, I always enjoy an excuse to have a wee laugh, thank you, I like your pun.

Take care,

best wishes,

Eunice

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