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"Every member of staff was extremely helpful and caring"

About: Vale of Leven General Hospital / General Medicine (Lomond Ward)

(as the patient),

I arrived at MAU after having a chest infection for almost 3 weeks and it had developed into pneumonia, I was in a lot of pain and needed IV antibiotics. 

Due to spending a long time in hospital previously seriously unwell I am terrified of needles, I get very anxious when I have to have cannulas and thing put in and it was no different this time. However the staff were extremely patient with me and the nurse Maggie who looked after me was amazing. She put me at ease and talked me through everything, and it can't have been easy for her when there was a lot of pressure on her. I really can't thank her enough. The doctor on duty was also very reassuring and helpful.

I was admitted and taken to ward 3 Amru and onto Lomond ward where was discharged from and again every nurse, healthcare assistant, doctor, every member of staff was extremely helpful and caring. Especially when I was quite upset that I couldn't get home to my 19 month old little girl. 

It's such a shame the way things are at this hospital now but I'm just glad I could be treated here and I can go on to recover at home. The staff do an amazing job and I hope that's recognised! We really need the vale hospital!
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Responses

Response from Marie Farrell, Sector Director - Clyde, NHS Greater Glasgow and Clyde 6 years ago
Marie Farrell
Sector Director - Clyde,
NHS Greater Glasgow and Clyde
Submitted on 01/11/2017 at 14:45
Published on Care Opinion at 15:59


picture of Marie Farrell

Dear Nicgh9

Thank you for your positive feedback on the service and care you have received as a patient in the Vale of Leven hospital. We are always pleased to hear about our patients and service users’ experiences and will certainly pass back your comments to the staff.

The Vale of Leven Hospital does and will continue to play a key role in delivering appropriate acute care to local residents and it is great to hear that your experience was good in terms of both the care received and your interactions with the local health care team. We remain committed to maximising the delivery of health care at a local level and we will continue to work with the Health and Social Care Partnership to develop and deliver services locally.

Many thanks again for taking the time to contact us

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