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X-rated

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"X-rated"

About: South Tyneside District Hospital / General medicine

Attended for an x-ray. Two staff very pleasant and efficient but neither introduced themselves.

Went on with a friend to oncology department. Two hour delay! The receptionist was very apologetic and tried to keep the assembled up to date. When eventually saw the doctor that person breezed in, sat down and said "Well, how are you coping with the chemotherapy? No explanation for the delay, no introduction and no good morning. How rude, especially in such circumstances.

Perhaps time to remind staff of the "Hell, my name is ...." campaign?

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Responses

Response from South Tyneside District Hospital 6 years ago
South Tyneside District Hospital

Submitted on 03/11/2017 at 14:14
Published on nhs.uk at 15:35

Thank you for providing feedback on your recent visits to South Tyneside District Hospital.

I am very sorry to learn of your experience following your visit to the X-ray department and to the Oncology department. Your feedback will be shared with the Business Manager for Radiology and Oncology to share with the staff on your behalf.

The Trust is grateful for all feedback, positive or negative, as it means we can gain an understanding of what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Customer Services Department

South Tyneside NHS Foundation Trust

Telephone: 0191 404 1072

E-mail: customer.services@stft.nhs.uk

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