"Sigmoidoscopy, endoscopy unit St. Helen’s hospital"

About: St Helens Hospital

(as the patient),

My appointment arrived very quickly, I read the info booklet. I fully expected to be mildly sedated for the procedure, which I wasn’t offered. Everyone I have spoken to who had this done told me you wont remember it as your so groggy with the sedation....you can then wash and when you feel ok they let you go.

I was taken into a treatment room, took off my coat and asked where I should undress. I was informed not to, just lie on the bed fully dressed, boots on etc and just to pull down underwear and tights, lie on my left side, no gown! I was told as the bowl bends I would feel a bit of pain and as the procedure was ending it would be very uncomfortable. To try and cope, so that they didn’t have to stop.

This procedure was very invasive, painful and I found it quite degrading. I’d had leakage during the procedure. I was wiped by the nurse and told to pull up my underwear and that I could now eat/drink as normal. I was not given an option of going to a room to wash etc, and had to race back into the hospital to get to a toilet! I was so upset by the time my husband picked me up I was in tears. The staff where nice enough, but I felt like a piece of meat on a conveyor belt.

I am traumatised by my experience, and would never have this done again. 3 days later I still cant eat or drink as normal and I need to stay close to the toilet!

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Response from Jacqui Sellek, Pals Co-ordinator, Knowsley Integrated Provider Services

Thank you for your comments which have been forwarded to the Patient Advice & Liaison Service (PALS)at St Helen's Hospital for attention.

With kind regards

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Response from St Helens & Knowsley Teaching Hospitals NHS Trust

The Trust is extremely concerned to read your comments and treats all complaints seriously. We are very disappointed that the experience you describe is not of the high standard that we expect and strive for our patients. As we have not received any formal contact from you regarding the issues that have been raised, it is very difficult for us to make a fair and proper assessment of your comments. We would like to reassure you that we are committed to providing our patients with the very best standard of care that upholds the dignity and privacy of our patients and would very much like to discuss the issues you have raised with you. The Trust does have a complaints procedure and we would like to invite you to contact us directly by emailing carol.freeman@sthk.nhs.uk so that we can investigate this matter fully.
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