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Lack of information

Story from nhs.uk

"Lack of information"

About: Conquest Hospital

Our son, who has learning difficulties, was admitted 5 October and is currently still in James Ward.

It has been a long slog getting various tests sorted out, and we have tried our best to accept this without too much complaint, but I feel that today was the last straw. A consultant/specialist was due to 'visit' to decide the next stage. We knew that they were going to be around during ward rounds so made every effort to be on the ward early so we could find out what was going on. After several requests of the staff to find out whether this doctor had been, we finally found out from a junior doctor what the plan was. What totally annoyed me was that we later found that the consultant visited about 2 minutes before we arrived. They were subsequently told by the staff that we had arrived on the ward and wanted to talk to them.

They didn't come to see us.

I realise that a doctor only deals with the patient, but as said patient has learning difficulties, the case should have been discussed with us, his parents. Before someone rattles on about 'confidentiality', all the other staff on the ward had previously discussed the situation and let us know what was going on.

The ward staff have been brilliant, I just feel that this attitude did not seem to filter up to some of the doctors, consequently causing a great deal of emotional upset and stress.

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Responses

Response from Conquest Hospital 6 years ago
Conquest Hospital

Submitted on 31/10/2017 at 13:49
Published on nhs.uk on 01/11/2017 at 03:08

We are deeply concerned to read about your poor experience with a lack of information from medical staff on James ward at the Conquest Hospital, and we apologise for the personal distress this caused.

In order for us to resolve the matter and look into what happened in more detail, we would like an opportunity to speak to you.

If you would like to do this, please contact our Patient Advice & Liaison Service (PALS). PALS are a confidential service who liaise with trust staff on behalf of patients and their families.

They can be contacted on 01424 758090 or by email at: esh-tr.PALSH@nhs.net.

As a trust, our top priority is high quality care, and an important part of this is good communication with patients and their families.

We are saddened to hear that this was clearly not your experience and we sincerely hope to hear from you at your earliest convenience.

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